Contact
Have a question about your account, a draw or a delivery? We're here to help.
Write to us at contact@twincard.fr. We usually answer within 48 hours (working days).
To help us answer faster, please include your username and, if it's about an order, your delivery number.
Discord
Join the TwinCard community on Discord to share your pulls, ask questions and follow the latest news: [TO COMPLETE: Discord invite link].
Before contacting us
- Drop rates and the pity system are explained on the Drop rates page.
- Rules about accounts, keys, deliveries and refunds are in our Terms of Service.
- To access, correct or delete your personal data, see our Privacy Policy.
Security
TwinCard staff will never ask for your password, by email, on Discord or anywhere else. If someone does, it's a scam: please report it to us.